Terms and Conditions PAPER LOVER
1) Right of Use
.The user can download the free application that allows them to contract the photo printing service.
The conditions of use are specified as a summary in the app itself and in detail herein .
PAPER LOVER can change the application when required without the consent of the user, if it considers it appropriate , and without entitlement to compensation .
2) Amendment and Assignment
PAPER LOVER reserves the right to change, wholly or partially , these general conditions, and continue to apply the newly agreed conditions from the moment of their publication. In this case , the changes will have no retroactive effects on the goods or services previously contracted by customers or users.
PAPER LOVER may assign and / or transfer freely at any time without user authorization , rights and obligations under these Terms and Conditions.
3) Accessing the APP
After downloading the application, the user must enter their personal details , name , email, mobile number and shipping address for the photographs . They can also customize a personal message of up to 90 characters that should be included in shipping.
The user's personal data , excluding bank details may be used at a later date by PAPER LOVER, both to facilitate repeat orders and for advertising purposes. The user must explicitly consent to their details being used for advertising purposes.
This consent may be revoked at any time using the email address email@example.com .
The user is responsible for providing the correct data and should pay particular attention to accurate personal and bank details. At no stage will bank details be stored.
The service payment is made through PayPal payment platforms and / or Paymill , although PAPER LOVER can change to other payment platforms if deemed appropriate.
Once payment is made, the user can place their order by sending the pictures for printing.
4) Contents of Delivery
The shipment consists of 1-47 photographs , printed on matt paper 300 gr. and a size of 10 x 10 cm . The photos are included in a box of kraft paperboard that can be personalized with a message of up to 90 characters.
Delivery is only within the Spanish Peninsula and the Balearics using an external delivery service . The delivery time is 5 working days.
PAPER LOVER is not responsible for periods longer than 5 working days, provided that the reason for the delay is attributable to the courier company .
In the event that PAPER LOVER is responsible for delays greater than 10 days , the user can claim a full refund unless additional indemnisation is considered appropriate.
In the event that it is not possible to deliver at the address given due to User error , or that there is no one to collect the delivery , additional costs of delivery will be paid by the User.
5) Pricing Policy
In order to guarantee the customer security and certainty of price for their products , pricing will be made at the time of order.
The App indicates the prices of products including tax and shipping costs.
The final cost is 17 € and will be confirmed to the client in the process of e-payment before signing the acceptance.
6) Refunds and Returns
PAPER LOVER will answer any queries or complaints by customers once informed and promise a reply as soon as possible.
To this end, the contact details of the Customer Service Department are:
Tel.93 638 00 00
In the case of a disagreement with the order, the user should send pictures of the order received. PAPER LOVER will assess that information and , if applicable, the user may choose either a reimbursement of the amount paid, 17 €, or a reprint of the photographs without additional cost to the user.
The print quality may not be adequate if the selected photos were not taken with the same camera phone .It is the responsibility of the user to send photographs of sufficient quality and to avoid sending photos shared by whatsapp, or other similar apps and social networks. This precaution ensures that pixelated photo prints are avoided.
PAPER LOVER will not refund orders of low quality as mentioned in the preceding paragraph, or poor quality photographs edited by the user.
7) User Obligations
The user can only place orders if they are legally of age. Otherwise, the responsibility for ordering by minors will be borne by the parents or the legal guardians of the child.
When uploading the files in order to make the order , the user acknowledges that they have the right to disclose and reproduce the content of those files.
The user warrants that the content and materials submitted do not infringe current legislation or induce to commit a crime .
The User agrees to truthfully enter the personal data necessary for the proper functioning of the application.
8) Rejection of orders
PAPER LOVER may reject , upon written information to the user , orders in the following cases :
1. Non Payment by customer .
2. If the customer presents images deemed illicit , immoral or contrary to good taste, or which pose a clear violation of intellectual property rights of third parties.
3.If the images provided by the client lack sufficient quality , definition or size to allow the development of the product according to the standards of PAPER LOVER .
4 . For reasons of Fuerza Mayor commonly accepted in Spanish tribunals . The Fuerza Mayor suspends the execution of the General Conditions.
Any photos received will be destroyed three weeks after the product has been delivered, once it has been verified that the shipment was correct.
After this period no claim will be accepted.
Confidentiality is guaranteed in the handling of photographs , respecting user privacy.
10) Forming part of these Terms and Conditions is the Legal Notice published in the app and on the web www.papaerlover.com
For any dispute relating to these terms and conditions , the parties submit to Spanish legislation.
Text revised and in effect on May 12, 2014 .
Contact© 2013 Paper Lover